Terms and Conditions
The terms and conditions below constitute a binding agreement between the user who purchases from our website or by phone and the service provider, FLIPA MADRID TU TIENDA DE REGALOS S.L., with registered address at CALLE INMACULADA CONCEPCIÓN 15, LOCAL 1, Madrid (Spain) 28019, with tax identification number B-75620310. It is registered in the Mercantile Registry of Madrid, entry 16204, of the journal 2024, registered in the first sheet M-840963 IRUS:1000437370990, electronic folio of the file of the General Section of Companies dated December 13, 2024, where the names of the company that make up the management of the company through which it operates as a service provider are duly registered. FLIPA MADRID TU TIENDA DE REGALOS S.L is registered as a retail sale of flowers and plants in the CNAE 4776, section 6597 and that includes the distance selling via internet of these products.
1 – FLIPA MADRID TU TIENDA DE REGALOS S.L.
FLIPA MADRID TU TIENDA DE REGALOS S.L. (hereinafter, Flipa Madrid Flores y Regalos) is the sole owner of the rights and trademarks Flipa Madrid Flores y Regalos.
In the context of the sale of flowers and plants, Flipa Madrid Flores y Regalos is committed to ensuring the quality of the products it sells on this website, by telephone or in its store. Flipa Madrid Flores y Regalos will ensure compliance with each of the following commitments in the context of strict respect for consumer rights.
Flipa Madrid Flores y Regalos is committed to resolving any discrepancies (arising from a claim by a customer or recipient) that may arise in connection with an order from Flipa Madrid Flores y Regalos.
Flipa Madrid Flores y Regalos informs the customer that the requested data constitutes the minimum essential to be able to execute the contracted service. In no case will the personal data obtained throughout the order processing process or possible subsequent communications be used for any purpose other than that required for the resolution of the order or possible incidents associated with it. Flipa Madrid Flores y Regalos will not make any transfer to third parties of data that is not essential for the verification of the contracted service or associated incidents, the purpose being the correct completion and execution thereof. The data collected may be used to carry out surveys, statistics, and analysis of market trends, and to develop user profiles in order to improve our service without prejudice to your right to exercise the rights of access, opposition, cancellation or rectification.
To obtain models and forms for the exercise of these rights, you can consult the portal of the Spanish Agency for Data Protection accessible through the URL https://www.agpd.es and obtain the appropriate form, complete it and send it by mail to Flipa Madrid Flores y Regalos, with address at CALLE INMACULADA CONCEPCIÓN 15, LOCAL 1, Madrid (Spain) 28019, as responsible for the treatment together with a photocopy of your ID.
We also provide you with the email account info@flipamadrid.com to request information and exercise your rights of access, rectification, cancellation and opposition.
To the extent that the personal data of the recipient of the order are not provided directly by him, in compliance with the provisions of article 11.3 LOPDGDD., Flipa Madrid Flores y Regalos will inform said recipients of the registration of the data, of the content of the data provided, of the origin thereof, of the existence and purpose of the file where their data is contained, of the possibility of exercising the rights of access, rectification, cancellation and opposition, as well as the identifying data of Flipa Madrid Flores y Regalos, as responsible for the treatment.
Flipa Madrid Flores y Regalos cannot be held responsible for the content of the personal message chosen by the customer and attached to the delivered floral product.
Deliveries in Madrid
For the delivery of orders in Madrid, Flipa Madrid Flores y Regalos guarantees delivery for the same day as long as the order is placed with sufficient notice on business days and 10:00 local time on Saturdays, and the day of delivery is not a holiday in the locality of destination or national holiday, except for reasons of force majeure. Here is the shipping information:
We ship flowers in Madrid during the following hours:
From Monday to Friday in the morning from 10:00 a.m. to 2:30 p.m., and in the afternoon from 5:00 p.m. to 8:30 p.m.
Flower deliveries on Saturdays will be made in the morning between 10:30 a.m. and 2:30 p.m.
Flower delivery will be made by our driver or a subcontracted company specializing in the transport of flowers and plants. You can choose a morning or afternoon delivery time, but not an exact time.
The amount of the home flower delivery service in Madrid in our online florist and the towns around the M30 are assigned according to postal code which you can verify in the purchase checkout.
If that product is not in stock, the customer will be called to inform them and offer similar options.
Deliveries with guaranteed time: Flipa Madrid Flores y Regalos guarantees the delivery of orders at the times requested in our delivery areas on delivery days. If you need more specific times, please consult us or indicate the times in the observations field on the product page. Please respect the delivery time indicated above. We will do our best to adjust to your request as much as possible, but we cannot 100% guarantee that it will be so.
Special date orders:
Orders that are requested for delivery on high-demand holidays in the sector such as Mother’s Day, Valentine’s Day, Yellow Flowers, Saints and from December 14 to 24 during the Christmas holiday, delivery is only guaranteed on the same day if the order is placed before 2:00 p.m. local time the day before.
In the case of special events, such as Funerals, Weddings, etc., the times requested by the client will be prioritized, and in case of impossibility of fulfilling them for any reason, they will be informed immediately by telephone or email address, provided by the client.
Accepted payment methods
Regardless of the products contracted and their destination, you can pay for your order by Credit/Debit card through our Redsys payment gateway on our website or by WhatsApp via payment link and with the PayPal gateway according to the conditions of your account in said payment provider.
Product warranty
The products offered by Flipa Madrid Flores y Regalos with natural and perishable characteristics have a legal guarantee according to the terms established in Royal Legislative Decree 1/2007, of November 16.
In the event of any lack of conformity at the time of delivery of the good, Flipa Madrid Flores y Regalos will be liable to the consumer for the faults that become apparent during a period of three years from delivery, which will be understood to be made on the day that appears on the invoice or purchase ticket, or on the delivery note if the latter is later; – Unless proven otherwise, it will be presumed that the lack of conformity that becomes apparent in the two years following the delivery of the good already existed when it was delivered.
The user may demand from Flipa Madrid Flores y Regalos the correction of the lack of conformity, the reduction of the price or the resolution of the contract. In order for the good to be brought into conformity, the consumer may choose between repair or replacement, unless one of these two options is impossible due to the nature of the perishable product within a period in which this product has withered naturally or involves disproportionate costs for Flipa Madrid Flores y Regalos. These measures must meet the following requirements:
– They will be free of charge for the user, including the expenses that are necessary for the goods to be brought into conformity, especially shipping, transport, labor or materials costs;
– They will be carried out within a reasonable period of time from the moment in which Flipa Madrid Flores y Regalos has been informed of the lack of conformity and without major inconveniences for the latter.
The consumer will make the good available to Flipa Madrid Flores y Regalos, who will recover it at its expense in the way that generates the least inconvenience for the consumer depending on the type of good.
It will not be liable for any payment for the normal use of the replaced goods during the period prior to their replacement. Flipa Madrid Flores y Regalos, for its part, will recover the good at its expense, withdraw the non-compliant goods and, in the case of goods that have been installed, will remove them and proceed to install the repaired or replaced good, assuming the costs arising therefrom. Flipa Madrid Flores y Regalos will provide the user with documentary proof of the delivery of the good by the consumer, stating the delivery date and the lack of conformity, as well as documentary proof of the delivery of the good already in conformity to the user, which must also state the date of that delivery and a description of the corrective measure taken.
The user may also demand a reduction in the price or termination of the contract. The reduction in price will be proportional to the difference between the value that the good would have had at the time of delivery had it been in conformity, and the value that the delivered good has at the time of delivery. Termination will not apply when the lack of conformity is of minor importance. The user may opt for the same provided that the following requirements are met:
– When the measure to bring the goods into conformity is impossible or disproportionate;
– Flipa Madrid Flores y Regalos has not carried out the repair or replacement or has not carried them out correctly;
– Any lack of conformity appears in the repaired or replaced good;
– The lack of conformity is so serious that it justifies one of the two options;
– Flipa Madrid Flores y Regalos has stated or it is clear from the circumstances that it will not bring the goods into conformity within a reasonable period or without major inconvenience to the consumer. Flipa Madrid Flores y Regalos will reimburse the user as a result of the choice of these measures the price paid for the goods after receiving them or, where appropriate, proof provided by the user that they have returned them. The user will return the goods to Flipa Madrid Flores y Regalos, at the latter’s expense. – The user may suspend the outstanding payment of the price until Flipa Madrid Flores y Regalos complies with its obligations; – You may also request the correction of the lack of conformity, the reduction of the price or the termination of the contract, if, as a result of the violation of the rights of third parties, the use of the good is prevented or limited; – The user will not be liable for any payment for the normal use of the replaced goods during the period prior to their replacement; – Whether you request the correction of the lack of conformity, the reduction of the price or the termination of the contract, you may demand compensation for damages if applicable.
Article 116 of the TRLGDCU (Conformity of products with the contract):
“1. Unless proven otherwise, it will be understood that the products are in conformity with the contract provided that they meet all the requirements expressed below:
- a) They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
- b) They are suitable for the uses to which products of the same type are ordinarily intended.
- c) They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product”
Information on the Right of Withdrawal
Flipa Madrid Flores y Regalos informs the customer that, in accordance with the provisions of the General Law for the Defense of Consumers and Users or TRLGDCU, the consumer and user will have the right to withdraw from the contract during a period of 14 calendar days from the date of delivery of the product, without the need to indicate the reason and without incurring any cost, unless one of the exceptions established by the law itself occurs.
Flowers
The customer is informed that the provision of the flower supply service does not give rise to the right of withdrawal, as this right is not applicable to the supply of goods that may deteriorate or expire rapidly.
Accessories
With respect to our complementary products (stuffed animals, balloons, vases, chocolates, candles), the customer may, within a period of 14 calendar days, and provided that he bears the shipping costs, return the product.
To do so, you can notify us of your decision to withdraw, through postal mail or email and send the complementary product, duly packaged and protected for transport with a document proving the purchase to our offices:
Flipa Madrid Flores y Regalos, CALLE INMACULADA CONCEPCIÓN 15, LOCAL 1, Madrid (Spain) 28019
Except in the case that Flipa Madrid Flores y Regalos has offered to collect the goods himself, in sales contracts, Flipa Madrid Flores y Regalos will withhold the refund until it has received the goods, or until the user has presented proof of the return of the goods, whichever condition is met first.
Once received, Flipa Madrid Flores y Regalos will make the refund of the corresponding amount within 14 days in the same means of payment that the online collection has been made (paypal, redsys), by cards in the store (using the operation number that will appear on the copy of the purchase ticket) or cash if it has been purchased in cash, unless the user has expressly arranged otherwise and provided that the consumer is the one who makes the return of the good, the refund may be withheld depending on which conditions of the following are met first:
- until the goods are received or
- until the user presents proof of return of the good as proof from the transport company.
You can use the withdrawal form template that you will find in the following link.
For all money refunds, Flipa Madrid Flores y Regalos will refund all amounts received, including shipping costs of delivery before 14 calendar days have elapsed from the date on which it has been informed of the decision to withdraw from the contract by the consumer and user.
Claim Forms of the Community of Madrid
If you want to make a claim through the claim forms of the Community of Madrid, you can download the model in the following link: https://www.comunidad.madrid/servicios/consumo/solicitud-hojas-reclamaciones-sistema-unificado-reclamaciones-establecimientos-empresarios
2 – THE CUSTOMER WHO PLACES THE ORDER
The customer declares to have read and understood these General Conditions of Sale, expressly accepting them:
The customer accepts that, through Flipa Madrid Flores y Regalos, he requests that a floral product made by this company and its employees be delivered to a recipient, or, if this is not possible, a florist of the same capacity and quality as Flipa Madrid Flores y Regalos.
The customer declares to know that the characteristics of the products of the Flipa Madrid Flores y Regalos collection may vary in structure, content and colors used for its composition, this necessarily due to the existence of seasonal flowers/plants.
In any case, Flipa Madrid Flores y Regalos guarantees that the composition will be of the best quality not only in the products used but also in the design used.
Compositions in which the products used to integrate it are specified (for example, 6 roses, 10 tulips, etc.) are excluded from the above, in which case the product specified by the consumer will be delivered and always of the best quality.
Delivery is only guaranteed in the localities of the Community of Madrid and the customer will be informed in case the delivery cannot be made, in order to make the change of product in a new order, or cancel it according to their convenience.
The customer must check that all the information provided to Flipa Madrid Flores y Regalos in any channel or that appears on the order sheet, a copy of which can be requested from Flipa Madrid Flores y Regalos, is correct, complete, legible, and sufficient to allow the proper execution and delivery of the order (and more specifically: the postal code, the landline and/or mobile phone number of the recipient, etc.), and must also verify their own telephone details. In the absence of this information, the customer placing the order may not hold Flipa Madrid Flores y Regalos liable for not having fulfilled the order as requested.
Orders will be delivered to the address designated by the customer and, if chosen, along with a card with the text provided by the customer.
In the event of a dispute, the Flipa Madrid Flores y Regalos guarantee cannot be applied if the information provided by the customer is incomplete, insufficient, or incorrect.
The customer should be aware that, if the order cannot be fulfilled due to any of the parties involved in the order being responsible for its fulfillment, the order will be fully refunded, and no compensation for damages may be claimed.
The customer agrees that Flipa Madrid Flores y Regalos may use the recipient’s telephone number to ensure that they are present at the place of delivery. Since a second trip is not contemplated in the contract, this call will optimize the service of Flipa Madrid Flores y Regalos. The absence of the surprise effect on the recipient cannot be considered in any case as a source of litigation.
The customer must ensure that on the date and time of delivery, the recipient or a person representing them is able to receive the floral product.
In the event of absence or impossibility of fulfilling the service at the delivery address, Flipa Madrid Flores y Regalos may use the recipient’s landline or mobile phone number as soon as possible to guarantee delivery – if they cannot speak directly with the recipient – and leave a message on the door, WhatsApp, or send an SMS.
The customer declares to know that the amount of the order expresses the total price, including taxes, and covers the costs of administration, composition, and delivery of the products requested, as well as the cost of service and the guarantee of flowers and plants of Flipa Madrid Flores y Regalos. This total price is composed of the price of the selected floral product, the complementary product or products that, if applicable, have been chosen, the delivery costs and, if they exist: (i) the costs for the delivery service during the day (to serve your order during the day from 10:30-20:30), (ii) the costs for the delivery service morning or afternoon (to serve your order either in the morning between 10:30-14:30, or in the afternoon between 16:30-20:30) (iii) the costs for the urgent delivery service (to serve your order in a maximum period of 3 hours)
In the event that the recipient refuses to accept the delivered floral product, the latter will be considered made and delivered and no refund will be made to the customer, informing the customer of this contingency at the telephone number provided by the customer.
In order for a delivery to be made in hospitals, hotels, funeral homes, public bodies and other places where there are restrictions on access to the general public, the customer must ensure, before placing any order, that there will be no difficulties, since, in the event that the delivery person rejects the delivery, for any reason, the delivery will be considered made, having the value of delivery to the recipient the delivery at the reception of the establishment.
That, in certain hospitals, delivery drivers cannot access the rooms: generally the flowers are then deposited at the reception, and the hospital staff then proceed to deliver them to the recipients, in accordance with the internal regulations of the establishment.
The customer is informed that, in the case of a funeral or a delivery in a public place, depending on the circumstances (hospital, clinic, funeral home, cemetery, church, etc.), and taking into account that the funeral organization is not obliged to manage the reception of the flowers, it may not be possible to obtain the signature of the recipient.
In the case of a funeral, the date and/or place of delivery of the floral product could be modified at the request of the family present at the place. A claim related to these modifications could not then be taken into account. The same would apply to any modification requested by the recipient’s family.
The customer may claim the delivery of an order within 15 days following the delivery date.
If the reason for the claim is the quality of the product delivered, or about the composition of the same, you can make the claim in the following days, since if it is made on later dates, being a perishable product, you could not check the quality or original preparation of the product.
If the claim is justified, the return to the customer and its compensation will be managed through the resolution that proceeds in each case.
In any case, the customer may write, and if possible with the photograph of the floral product delivered, to the florist at the telephone number 614 299 904, from Monday to Friday from 10:00 to 20:00, Saturday from 10:00-14:00 or through email to: info@flipamadrid.com.
3 – THE RECIPIENT OF THE FLORAL PRODUCT
The recipient, by himself or by another person representing him, must sign the document presented by Flipa Madrid Flores y Regalos as proof of good delivery.
If he/she is not present or represented at the time of delivery, the recipient must, in view of the “Delivery Notice” deposited in his/her mailbox, if it can be accessed, contact Flipa Madrid Flores y Regalos whose address appears on the notice and go to his/her establishment to collect the floral product, a second trip not being contemplated in the contract. If Flipa Madrid Flores y Regalos, as a gesture of commercial courtesy, offers to make a second trip, a delivery time cannot be imposed.
If the recipient is not satisfied with the floral product received (product not conforming or not fresh, etc.), he/she must, however, receive it as proof and communicate the claim to Flipa Madrid Flores y Regalos or at the telephone number 614 299 904 from Monday to Friday from 10:00 to 20:00 and Saturday from 10:00-14:00 or through email to: info@flipamadrid.com
To see our clause on the product guarantee, you can refer to this section prior to this.
4 – PURCHASE RECEIPT AND INVOICES
If you place your order through our website “online”, you will receive both a confirmation of your order to your email that you have entered when placing your order and an invoice if you have claimed it. These emails will serve as the document proving the sale operation. If you have not received this email, please contact us and we will resend it to the same email address you have given us or to another that you authorize. At the same time we can send you your invoice in printed form free of charge to an email address assigned by you.
For your information, info@flipamadrid.com creates your order in our digital order system both in the store and on the web. We also keep all proof of payment by card, both in our store, orders made by phone or through our website. If you need verification of your order in the form of “durable medium”, as stipulated according to Law 3/2014, you can contact us and we will send you this information.
If you have any questions you can contact us at 614 299 904, through info@flipamadrid.com or through our customer service form.
FLIPA MADRID TU TIENDA DE REGALOS S.L.
CIF: B-75620310
CALLE INMACULADA CONCEPCIÓN 15,
LOCAL 1, Madrid (Spain)
28019 Madrid
Phone 614 299 904
e-mail: info@flipamadrid.com
Company identification information
The provider of the services contracted by the user is FLIPA MADRID TU TIENDA DE REGALOS S.L., with registered address at CALLE INMACULADA CONCEPCIÓN 15, LOCAL 1, Madrid (Spain), 28019 Madrid, with CIF B-75620310. It is registered in the Mercantile Registry of Madrid, entry 16204, of diary 2024, registered on the first page M-840963 IRUS:1000437370990, electronic folio of the archive of the General Section of Companies dated December 13, 2024, where the names of the company that make up the management of the company through which it operates as a service provider are duly registered. FLIPA MADRID TU TIENDA DE REGALOS S.L. is registered as a retail seller of flowers and plants in the CNAE 4776, section 6597 and that includes the online sale of these products.
If you have any suggestions or proposals, do not hesitate to contact FLIPA MADRID TU TIENDA DE REGALOS S.L. by email at info@flipamadrid.com